Question 1

How long is the free trial?

Accepted Answer

Each paid plan includes a 14-day trial with the features and limits listed for that plan. No credit card entry is required to start.

Question 2

Does RepairDesk work with my existing Shopify store?

Accepted Answer

Yes. RepairDesk installs directly into your Shopify admin and works alongside your existing products, orders, and customers without any conflicts.

Question 3

Can I send SMS notifications to customers?

Accepted Answer

SMS notifications are available on the Professional and Business plans. You can customize message templates for each repair stage.

Question 4

Is my data secure?

Accepted Answer

RepairDesk uses HTTPS connections, encrypts sensitive integration credentials, and supports customer data export, redaction, and retention controls. Each merchant remains responsible for configuring and operating the service for its legal obligations.

Question 5

Can I track parts and inventory?

Accepted Answer

Yes. The Parts Inventory feature (Professional plan and above) lets you track stock levels, set low-stock alerts, and use parts directly in repair quotes.

Question 6

Do customers get a tracking portal?

Accepted Answer

Yes. Every repair ticket generates a unique tracking link customers can use to check their repair status, view photos, and see quotes — no login required.

Question 7

Can I use RepairDesk for non-jewellery repairs?

Accepted Answer

Yes. While it is built with jewellers in mind, RepairDesk works for any repair business — watches, electronics, phones, appliances, and more.

Question 8

How do I cancel my subscription?

Accepted Answer

You can cancel anytime directly from your Shopify admin under Apps. There are no cancellation fees or long-term contracts.

Repair management built for jewellers & watchmakers

What it does

Pricing

Built by JMS Dev Lab