Repair shop software, built into Shopify
RepairDesk is the flexible repair-ticket system for any workshop that takes items in, fixes them, and hands them back. Log the intake, quote the work, photograph the condition, keep the customer updated, and track every job from drop-off to collection — without leaving your Shopify admin.
No credit card to start · Runs embedded in Shopify or standalone · Plans from $9.99/mo
One ticket system for the whole repair counter
Whether you mend rings, service watches, swap phone screens or rebuild bikes, the workflow is the same: take it in, agree the price, do the work, get it back to the customer. RepairDesk gives that workflow a home.
Repair intake & custom pipeline
Book a job in seconds with the item, fault, customer and promised date. Build a status pipeline that matches your bench — Received, Awaiting Parts, In Progress, Ready, Collected — and move tickets through it.
Itemized quotes, click to approve
Send a line-by-line quote for parts and labour. The customer approves or declines from a link, so you never start chargeable work without a yes on record.
Before / during / after photos
Attach timestamped photos to every ticket. Document the condition at drop-off, your progress on the bench, and the finished result — your single best defence in a dispute.
Digital signed waivers
Capture a signed authorization at intake covering the work agreed and any risk disclosures. Stored against the ticket, ready if a customer ever questions what they signed up for.
Customer email & SMS updates
Status changes trigger automatic email and SMS notifications, plus two-way inbound SMS so customers can reply. Fewer "is it ready yet?" phone calls tying up the counter.
Public tracking portal
Every repair gets its own public status page, and a storefront tracker block lets customers look up a job from your website. Transparency that feels premium.
Parts inventory
Track the parts and materials you consume, attach them to quotes and tickets, and see what you have used. Keep job costing honest.
Booking & scheduling
A scheduling calendar and an online booking widget let customers reserve drop-off and collection slots, so your bench load is planned instead of chaotic.
Reporting & roles
See turnaround times, throughput and revenue at a glance. Assign technician roles, track warranties, and send service-recall reminders to bring customers back.
Why protection-first matters for any repair
The expensive problems in a repair business are not the repairs — they are the arguments. "It was already scratched." "I never agreed to that." "You lost my part." RepairDesk is built so the answer is always on the ticket.
Photo evidence, every job
Condition photos at intake mean a customer cannot claim damage that was there before they walked in. After-photos prove the work you delivered. Each image is stamped and tied to the ticket — no guessing, no he-said-she-said.
A signature on the work agreed
The signed waiver records what the customer authorized and the disclosures they accepted. Paired with the approved quote, you have a clean paper trail from "here's the price" to "here's your repair."
RepairDesk is the only Shopify-embedded, jewellery-first repair desk that ships this before/during/after photo and signed-waiver dispute protection out of the box — and the same protection works just as well for watches, electronics and general repair.
Built for your trade
RepairDesk started jewellery-first and grew into a multi-vertical repair platform. The core ticket, quote, photo and tracking tools are shared — the language and detail fit your bench.
Jewellery repair
Ring sizing, stone setting, restringing, valuations and remodels — with metal and stone detail, weight notes and high-value photo evidence.
Watch repair
Battery swaps, movement services, seal and pressure work, strap fitting — track each watch by reference and document the case before you open it.
Electronics & phone repair
Screens, batteries, board-level work and diagnostics — quote per-component, log device condition with photos, and keep customers posted by SMS.
General & specialty repair
Bikes, footwear, instruments, gear and fix-it shops — if it comes in, gets worked on and goes back out, the RepairDesk workflow fits.
Honest pricing for repair shops
Most dedicated repair platforms start around $49 a month. RepairDesk starts at $9.99 — and you keep the photo and waiver protection on every plan.
| What you get | RepairDesk for Shopify | Typical repair platform |
|---|---|---|
| Entry price | $9.99/mo | $49+/mo |
| Free trial, no card | 14 days | Varies |
| Repair tickets & custom pipeline | ✓ | ✓ |
| Before/during/after photos | ✓ | Often add-on |
| Digital signed waivers | ✓ | Rare |
| Public per-ticket tracking portal | ✓ | Varies |
| Runs inside Shopify admin | ✓ | Separate login |
| Two-way SMS & email updates | ✓ | Tier-gated |
Plans: Starter $9.99 · Professional $19.99 · Business $29.99 per month. Annual billing saves roughly two months. See the full pricing page. Comparison reflects publicly advertised entry pricing for dedicated repair platforms such as Hubtiger; features vary by plan.
Live and embedded in Shopify
RepairDesk installs from the Shopify App Store and runs right inside your admin, alongside the products and orders you already manage.
Orders & draft-orders sync
Turn a repair into a draft order or order so the sale flows through your normal Shopify checkout and reporting — no double entry.
One catalog, one customer list
Use your existing Shopify customers and storefront. Repairs become part of the same business, not a disconnected silo.
Works standalone too
No Shopify store? RepairDesk runs on its own login with the full repair toolset, so you are not forced onto a platform you do not use.
Find us on the Shopify App Store at apps.shopify.com/repairdesk-2.
Frequently asked questions
What kinds of repair businesses is RepairDesk for?
RepairDesk works for any repair or service workshop — jewellers, watchmakers, electronics and phone repair, bikes and outdoor gear, footwear and leather, instruments, small engines, and general fix-it shops. The custom status pipeline, itemized quotes and photo evidence adapt to whatever you repair.
Do I need a Shopify store to use RepairDesk?
No. RepairDesk runs embedded inside Shopify admin, and it also runs standalone with its own login if you do not sell on Shopify. Both modes include the same repair-ticket, quoting, photo and tracking features.
How does the photo and waiver dispute protection work?
You capture before, during and after photos against each ticket and have the customer sign a digital waiver at intake. If a customer later disputes the condition of an item, you have timestamped photo evidence and a signed authorization on record.
How much does RepairDesk cost?
Plans are $9.99, $19.99 and $29.99 per month (Starter, Professional, Business), with annual billing saving roughly two months. Every plan starts with a 14-day free trial and no credit card is required to begin.
Can customers track their repair status?
Yes. Each ticket has a public, per-repair tracking page customers can open from a link, plus an optional storefront tracker block. Customers also receive email and SMS updates as the status changes, so they stop calling to ask if it is ready.
Start running repairs the organised way
Set up your first ticket today. Photos, quotes, customer updates and tracking — all in one place, all on a 14-day free trial.
Start free trial →