1. Acceptance of Terms

By installing or using RepairDesk ("the App"), you ("the Merchant") agree to be bound by these Terms of Service. If you do not agree, please uninstall the App immediately.

2. Service Description

RepairDesk is a Shopify embedded application that provides repair ticket management, customer communication, quote generation, photo documentation, and a public tracking portal for repair businesses.

3. Subscription & Billing

RepairDesk offers tiered subscription plans billed through Shopify's billing system. By subscribing, you authorize Shopify to charge the applicable fees to your Shopify account. Plan details and pricing are displayed within the App's billing page. We reserve the right to change pricing with 30 days' advance notice. Refunds are handled in accordance with Shopify's billing policies.

4. Data Ownership & Responsibility

You retain full ownership of all data entered into RepairDesk, including customer information, repair records, and photos. You are responsible for ensuring that your use of the App complies with applicable privacy laws, including obtaining any necessary consent from your customers before entering their personal information.

5. Acceptable Use

You agree not to:

Use the App for any unlawful purpose or in violation of Shopify's terms.
Attempt to access other merchants' data or circumvent security measures.
Reverse-engineer, decompile, or otherwise attempt to extract the source code of the App.
Use the App to store or transmit malicious code or content.

6. Limitation of Liability

RepairDesk is provided "as is" without warranties of any kind, express or implied. To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the App, including but not limited to loss of data, revenue, or business opportunities. Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim.

7. Termination

You may terminate your use of RepairDesk at any time by uninstalling the App from your Shopify store. We may suspend or terminate your access if you violate these Terms or Shopify's terms of service. Upon termination, your account will be deactivated. If you do not reinstall within 48 hours, all associated data will be permanently deleted in compliance with Shopify's data protection requirements.

8. Changes to Terms

We may update these Terms from time to time. Continued use of the App after changes are posted constitutes acceptance of the revised Terms. Material changes will be communicated through the App or via email.

9. Contact Us

For questions about these Terms, please contact us at: support@repairdeskapp.net