Electronics & phone repair software for Shopify
Electronics & phone repair tickets, built into Shopify
Screen swaps, battery replacements, water-damage diagnostics, board-level work and laptop repairs — RepairDesk turns each device into a tracked ticket inside your Shopify admin. Log the fault, photograph the condition on intake, pull parts from inventory, and keep the customer updated by SMS until pickup.
No credit card to start · Installs in your Shopify admin · Works standalone too
Why repair shops switch
The dispute-proof repair desk for device shops
When a customer claims their phone "came back with a scratch" or "the back glass was already cracked," you need proof — not a memory. RepairDesk captures before, during and after photos and a signed waiver on every device, so the condition is documented and the conversation is over.
Before / during / after photos
Photograph the device at check-in, mid-repair and at pickup. Pre-existing cracks, dents, screen burn and water indicators are timestamped against the ticket and visible to the customer.
Signed digital waivers
Capture a signature acknowledging data-loss risk, no-warranty-on-water-damage terms and diagnostic fees before you open the device. Stored on the ticket for life.
$9.99 vs $49+ elsewhere
Comparable repair platforms such as Hubtiger start around $49/mo. RepairDesk starts at $9.99/mo — the photo-and-waiver protection comes standard, not as an upsell.
Built for the bench
Everything an electronics repair shop runs on
Custom status pipeline
Model your real workflow — Checked in → Diagnosing → Awaiting parts → In repair → Testing → Ready for pickup. Every status change can trigger a customer notification.
Diagnostics & fault logging
Record the reported issue, your diagnosis, the test results and the technician notes so any team member can pick up the job and know exactly where it stands.
Parts inventory
Track screens, batteries, flex cables, charge ports and connectors. Attach the parts consumed to each ticket so your costs and your stock stay accurate.
Itemized quotes & click-to-approve
Send a quote for the screen plus labour; the customer approves or declines with one click before you order parts or start work. One-click service-catalog quoting speeds up the common repairs.
Customer SMS & email updates
"Your iPhone is ready for collection." Automatic status messages reach the customer's phone, and two-way inbound SMS lets their reply land straight back on the ticket.
Public tracking + storefront tracker
Each repair has a public per-ticket tracking page — no login needed — and you can embed a repair-status tracker on your Shopify storefront so customers self-serve.
Scheduling & online booking
A built-in calendar and an online booking widget let customers reserve a repair slot — handy for in-store same-day screen swaps and mail-in jobs alike.
Warranty & recall reminders
Track repair warranties per device and fire service-recall reminders so a 90-day screen warranty or a battery follow-up never slips.
Technician roles
Assign jobs to specific techs, control who can see what, and report on throughput by person — useful once you grow past a one-bench shop.
Shopify orders & reporting
Sync repairs to Shopify orders and draft orders so the repair revenue lands in the same books as your accessory and device sales, with reporting on top.
How it works
From walk-in to pickup in four steps
1. Check the device in
Create a ticket, snap intake photos of the cracked screen or dented frame, note the IMEI/serial and the reported fault, and capture the customer's signed waiver.
2. Diagnose & quote
Run diagnostics, log what's actually wrong, and send an itemized quote. The customer approves the screen-plus-labour total before you commit parts.
3. Repair & document
Pull the parts from inventory, do the work, and photograph the device during and after. Move the status as you go — the customer is notified automatically.
4. Notify & hand back
Mark it ready, the customer gets an SMS and a tracking link, and the repair syncs to a Shopify order. Warranty and recall reminders take it from there.
Compare
RepairDesk for Shopify vs a generic spreadsheet
| Capability | RepairDesk | Spreadsheet / notebook |
|---|---|---|
| Device condition photos (before/during/after) | ✓ | — |
| Signed digital waiver per device | ✓ | — |
| Custom repair status pipeline | ✓ | manual |
| Parts inventory tied to tickets | ✓ | — |
| Automatic customer SMS & email | ✓ | — |
| Public per-ticket tracking page | ✓ | — |
| Two-way inbound SMS on the ticket | ✓ | — |
| Click-to-approve itemized quotes | ✓ | — |
| Warranty & service-recall reminders | ✓ | — |
| Syncs to Shopify orders | ✓ | — |
Looking at paid alternatives? See our Hubtiger alternative breakdown.
FAQ
Electronics repair software questions
Does RepairDesk work for phone and laptop repair shops on Shopify?
Yes. RepairDesk for Shopify installs inside your Shopify admin and is built for device repair workflows — screen and battery replacements, diagnostics, board-level jobs, parts inventory, device condition photos and customer status updates. It also runs standalone if you do not sell on Shopify.
Can I track parts and components used on each repair?
Yes. The parts inventory lets you record the screens, batteries, flex cables, charge ports and other components consumed by each ticket, attach them to the itemized quote, and keep an audit trail of what went into every device.
How do customers get updates on their device repair?
Customers receive email and SMS updates as the ticket moves through your status pipeline, and every job has a public tracking page they can open on their phone with no login. A storefront tracker can also be embedded on your Shopify theme, and customers can reply by SMS straight back onto the ticket.
Can I capture proof of a device's condition at check-in?
Yes — that is a core reason shops choose RepairDesk. You take before, during and after photos on every device and capture a signed digital waiver, so pre-existing cracks, dents or water damage are documented and disputes are settled with evidence.
What does it cost?
Plans are $9.99, $19.99 and $29.99 per month, with annual billing roughly equal to two months free. Every plan starts with a 14-day free trial and no credit card is required to begin.
Is this the same company as RepairDesk.co?
No. RepairDesk for Shopify is a separate JMS Dev Lab product built natively for Shopify merchants. It is not affiliated with RepairDesk.co, the established phone-repair POS.
Put every repair on the bench, not in a notebook
Start tracking phone, tablet and laptop repairs inside Shopify today — photos, parts, quotes and customer SMS included from day one.
Start your 14-day free trial →No card required · See how it works