Watch repair software

Watch repair software, built into Shopify

From a two-minute battery swap to a full mechanical overhaul, RepairDesk tracks every watch on your bench — with before/during/after photos and a signed waiver on every vintage and luxury job, so a disputed scratch never lands on you.

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No card to start · from $9.99/mo · runs embedded in Shopify or standalone · live on the Shopify App Store.

Built for the bench

Every job a watchmaker actually takes in

RepairDesk speaks your trade. Spin up the right pipeline, parts and turnaround for each kind of work instead of bending a generic ticket system to fit.

Battery replacement

Log the cell type (371, 377, SR626SW and the rest), gasket check and a quick water-resistance reseal. Short pipeline, fast in-and-out, customer texted the moment it’s ready for collection.

Movement servicing

Track a full strip-down, clean and overhaul over weeks: disassembled, parts ordered, reassembled, lubricated, regulated and timed. Notes and photos stay on the ticket at every stage.

Crystal replacement

Record acrylic, mineral or sapphire, the exact diameter and the press fit. Photograph the chipped original next to the new crystal so the before/after is undeniable.

Band & bracelet adjustment

Sizing, link removal, pin and spring-bar swaps, clasp repair and strap fitting — quote it from your service catalogue with one click and hand it back the same day.

Water-resistance testing

Capture dry and wet pressure-test results, the rating you certified to and the gaskets you replaced. The signed record protects you if moisture appears later.

Vintage & luxury service

High-value pieces get the full treatment: condition photos before you touch the case, a signed liability waiver, and warranty plus service-recall reminders for the next visit.

Dispute protection

Photos and a signed waiver — on the record before you open the case

A vintage Seamaster comes in with a hairline scratch on the lug and a perished crown gasket you didn’t cause. Three weeks later the owner swears it was pristine. With RepairDesk, you don’t argue — you open the ticket.

Foreground condition photos

Shoot before, during and after images straight onto the ticket. The pre-existing scratch, the worn plating, the cracked crystal — all timestamped against the watch before any work begins, and visible to the customer on their tracking link.

Digital signed waiver

The customer signs off on the recorded condition, the agreed scope and your vintage/luxury liability terms before they hand the piece over. Fragile dials, brittle gaskets and aged seals are acknowledged in writing, not assumed.

One ticket, the whole story

Photos, waiver, quote approvals, notes, parts used and every status change live on a single timeline. When a chargeback or a complaint arrives, the evidence is already assembled.

Warranty & recall on file

Log the service warranty period and set a recall reminder. When the next service window comes round, you reach out first — protected work and repeat revenue from the same record.

Keep customers in the loop

SMS updates and a tracking portal that does the front-counter chasing

Automatic SMS & email

Each status change can fire a text or email — “Your watch is on the bench”, “Part has arrived”, “Ready for collection” — without you lifting the phone.

Public tracking portal

Every job gets a private per-ticket link the customer opens any time to see status and photos. A storefront tracker lets them check progress straight from your Shopify site.

Click-to-approve quotes

Send an itemised quote for the extra gasket set or the donor movement; the customer approves or declines with one tap and the job moves on — no phone tag.

Two-way inbound SMS

Customers can reply to your texts and their messages thread back onto the ticket, so questions about a vintage piece never get lost.

Online booking widget

Let collectors book a service drop-off through a booking widget and scheduling calendar instead of clogging your bench time with walk-in admin.

Shopify orders sync

Paid service work flows into Shopify orders and draft orders, so your repair revenue lives alongside the rest of your store — one set of books.

Why RepairDesk

Pro-grade dispute protection at a watchmaker’s price

Most repair platforms were built for phone shops and priced for chains. RepairDesk is the only Shopify-embedded, jewellery-and-watch-first repair desk with photo plus signed-waiver protection baked in — and it starts at $9.99/mo, not $49+.

What watchmakers need	RepairDesk for Shopify	Hubtiger
Embedded inside Shopify admin	Yes	—
Before/during/after photos on the ticket	Yes	Limited
Digital signed waiver for vintage/luxury liability	Yes	—
Customer SMS + email updates	Yes	Yes
Public per-ticket tracking portal	Yes	Yes
Warranty & service-recall reminders	Yes	Partial
Starting price	$9.99/mo	$49+/mo

Comparison reflects publicly listed Hubtiger pricing and features at time of writing. See our full Hubtiger alternative breakdown.

FAQ

Watch repair software questions

Can RepairDesk handle full movement servicing as well as quick battery swaps?

Yes. You build your own status pipeline, so a five-minute battery replacement and a multi-week mechanical overhaul both flow through RepairDesk. Use a short pipeline for quick jobs (Received, Battery fitted, Ready) and a longer one for service work (Received, Disassembled, Movement cleaned, Reassembled, Timed, Water-tested, Ready).

How does the signed waiver protect me on vintage and luxury watches?

Before you open the case you capture before, during and after photos and have the customer sign a digital waiver recording the pre-existing condition, the agreed scope and the vintage/luxury liability terms. If a customer later disputes a scratched lug, a brittle gasket or a fragile dial, you have a timestamped photo set and their signature on file.

Will customers get updates without me phoning them?

Yes. RepairDesk sends automatic email and SMS updates as the watch moves through your pipeline, and every job has a public tracking portal link the customer can open any time. Two-way inbound SMS means they can reply with questions that land back on the ticket.

Do I need to be on Shopify to use it?

No. RepairDesk runs embedded inside Shopify admin, and it also runs standalone if you don’t sell on Shopify. Shopify merchants additionally get orders and draft-orders sync so paid service work shows up in their store.

How much is it and is there a trial?

Plans are $9.99, $19.99 and $29.99 per month, with annual billing roughly two months free. Every plan starts with a 14-day free trial and no card is required to start. See full pricing.

Take in your next watch with the record already started

Photos, signed waiver, SMS updates and a tracking portal — on every job, from battery swaps to vintage overhauls. Set up in minutes inside Shopify.

Start your free 14-day trial →

No card required · from $9.99/mo · also for jewellery repair shops.