Everything Repair Desk does for your workshop

A repair-tracking system built for jewellers and small repair shops. Customer-friendly tracking, technician-friendly workflows, owner-friendly reports.

Front of house

• Quick ticket creationTake a repair in under 2 minutes. Customer details, item description, photos, estimated cost, due date — done at the counter.
• Tracking link to customerAuto-text the customer a link to track their repair. They see status updates without calling the shop.
• Photo evidencePhoto on intake, photo on completion, photo on collection. Full paper trail if anything is disputed.
• Multi-languageCustomer-facing tracking in English, Irish, French, German, Spanish.

Workshop

• Technician assignmentAssign repairs to specific techs. Each tech sees their queue. Owner sees the workshop board.
• Status workflowIn progress → waiting on parts → ready → collected. Customers see plain-English status, not internal codes.
• Internal notesTech notes that customers don't see. Useful for "watch out for the loose stone" or "customer is fussy about polish".
• Time trackingOptional time-on-repair tracking. Useful for pricing repairs accurately and for technician productivity.

Reporting

• Daily/weekly throughputRepairs in, repairs out, repairs collected. By tech, by category.
• Repair value reportRevenue per repair, average ticket size, repeat-customer rate.
• Aged ticketsTickets sitting too long. Auto-flagged so nothing falls through.
• Customer historyEvery repair a customer has ever brought in. Useful for relationship-building.

Home How it works Pricing Jewellery repair