Features

Everything you need to run a jewellery repair desk

Q: How do the photo and waiver records work?

You can capture before, during and after photos on a repair ticket and collect a digital signed waiver before work begins, creating a time-stamped service record for your files.

RepairDesk is a Shopify-embedded, jewellery-first repair desk with before / during / after photos and signed-waiver records built in. Take in a repair at the counter, quote it, photograph it, keep the customer updated, and hand it back with a clear service record.

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No card required · Runs inside Shopify or standalone · Plans from $9.99/mo (annual saves ~2 months). Hubtiger and similar tools start around $49/mo.

Intake & pipeline

Repair tickets and a status pipeline that fits your bench

Book a ring resize, a chain solder, a watch battery or a stone reset in under two minutes — customer, item, metal, condition notes, due date and price, all on one ticket.

Custom status pipeline

Move tickets through stages you define — In progress, Waiting on parts, At the bench, Ready for collection, Collected. Staff see internal codes; customers see plain-English status only.

Technician roles & assignment

Assign each repair to a specific bench jeweller or watchmaker. Every technician sees their own queue; the owner sees the whole workshop board. Role-based permissions keep settings owner-only.

Internal notes

Private bench notes customers never see — “watch the loose claw on the head” or “customer is fussy about high polish.” Context travels with the ticket.

Shopify draft orders

Create a Shopify draft order from a priced repair ticket. Review it in Shopify, then let Shopify handle checkout, tax and payment.

Service documentation

Before / during / after photos — and a signed waiver

This is the part most repair tools skip. High-value jewellery and watches mean condition disputes are inevitable. RepairDesk makes the evidence automatic.

Before / during / after photos

Capture the item’s condition at intake, work-in-progress shots at the bench, and the finished result — every photo time-stamped against the ticket.

Digital signed waivers

Collect a signed waiver before work begins — risk acknowledgements for soldering near heat-sensitive stones, replating, sizing tolerances and more, stored on the ticket.

A complete evidence trail

If a customer claims a chipped stone or a scratch was your doing, you have the photos and the signature on file. Disputes get short, not stressful.

Quotes & approvals

Itemized quotes your customer approves in one click

Itemized quoting

Build a clear, line-by-line quote — labour, materials, stones, plating — so the customer sees exactly what they’re paying for before you start.

Click-to-approve / decline

Send the quote by email or SMS. The customer approves or declines with one tap, and the ticket updates automatically — no phone tag, no “I never agreed to that.”

One-click service-catalog quoting

Save your common services — ring resize, full service, rhodium replate, restring — and drop priced line items onto a quote in seconds.

Approved quotes feed the ticket

The customer's approval is recorded on the ticket. When staff are ready to charge, they can create a Shopify draft order from the ticket's priced line items.

Customer communication

Keep customers updated — and let them check themselves

Email & SMS status updates

Automatic notifications when a repair is quoted, approved, ready or collected. Customers stop calling to ask “is it done yet?”

Public per-ticket tracking portal

Every ticket has a shareable tracking link the customer opens with no login — current status, plain-English progress, and pickup details.

Storefront repair tracker

Add a repair-status tracker block to your Shopify storefront so customers can look up their repair from your own website.

Two-way inbound SMS

Customers can reply to your texts and you see the conversation against the repair — questions, photos of the issue, approvals, all in one thread.

Scheduling & booking

Fill the bench without the back-and-forth

Scheduling calendar

See drop-offs, promised-by dates and bench workload on one calendar so you never over-promise a turnaround.

Online booking widget

Let customers request a repair appointment or drop-off slot online. Staff review the appointment and create the repair ticket when the item arrives.

Parts inventory

Track findings, stones, watch batteries, clasps and movements. Flag a ticket as “waiting on parts” and know what to reorder.

After the sale

Warranty, recalls and the reporting that proves it’s working

Warranty tracking

Record the warranty on every repair so a return visit is handled correctly — covered work is obvious, and so is work that isn’t.

Service-recall reminders

Schedule reminders to bring customers back — a six-month clasp check, an annual watch service, a stone-setting inspection — turning one-off repairs into repeat visits.

Reporting

Ticket volume, recorded repair revenue, turnaround, repair-type breakdowns, technician performance and customer feedback — useful signals for spotting bottlenecks.

Customer history

Every repair a customer has ever brought in, on one profile — ideal for relationship-building and for honouring past warranties.

At a glance

Why jewellers choose RepairDesk for Shopify

Capability	RepairDesk for Shopify	Typical generic repair tool
Runs embedded inside Shopify admin	Yes	Rarely
Before / during / after photo evidence	Yes	Sometimes
Digital signed waivers on the ticket	Yes	Rarely
Quotes with click-to-approve / decline	Yes	Varies
Two-way inbound SMS	Yes	Varies
Warranty & service-recall reminders	Yes	Rarely
Starting price	$9.99/mo	~$49/mo+

Comparison reflects RepairDesk’s feature set versus commonly available repair-management tools; the Hubtiger entry price is shown for context. We don’t publish invented reviews or ratings.

FAQ

Common questions

Does RepairDesk work inside Shopify?

Yes. RepairDesk is a Shopify-embedded app that runs inside your Shopify admin. Staff can create a Shopify draft order from a priced repair ticket, and Shopify handles checkout and payment. It also runs standalone if you don’t use Shopify.

How do the photo and waiver records work?

You capture before, during and after photos on every repair ticket and collect a digital signed waiver before work begins. If a customer disputes the condition or the outcome, you have time-stamped photographic evidence and a signed agreement on file.

Can customers track their own repair?

Yes. Each ticket has a public tracking portal link customers open without logging in, plus an optional storefront repair-status tracker. They also receive email and SMS updates as the status changes.

Is it built specifically for jewellers?

Jewellery is our first focus — sizing, soldering, plating, stone setting and watch work — on an architecture that also suits other repair trades. The waiver and photo workflows are designed around high-value items.

How much does it cost?

Plans are $9.99, $19.99 and $29.99 per month, with annual billing saving roughly two months. Every plan starts with a 14-day free trial and no card required. See pricing for what’s in each tier.

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Already installed from Shopify? Open RepairDesk from your Shopify admin.