Jewellery repair software
Jewellery repair software, built into Shopify
RepairDesk is the jewellery-first repair desk that lives inside your Shopify admin. Take in a ring sizing or a prong re-tip, photograph the piece, get a signed waiver, quote the bench work, and walk the job from intake to collection — without a single spreadsheet or paper envelope.
No card to start. Embeds in Shopify or runs standalone. Plans from $9.99/mo.
Protect every high-value piece
Before, during & after photos + a signed waiver on every job
A customer’s heirloom is the worst thing to argue about. RepairDesk timestamps the condition of the piece the moment it crosses the counter, so a chipped emerald or a thin shank is never your word against theirs.
📷 Condition on intake
Capture before photos and note existing wear — porosity, an already-loose stone, a previously-sized shank — before the loupe ever touches it.
✍ Digital signed waiver
The customer signs an intake waiver on screen acknowledging the piece’s condition and the agreed work. It’s stored on the ticket, time-stamped and unalterable.
💎 Proof of work done
During and after photos show the re-tipped prongs, the freshly rhodium-plated white gold, the re-strung pearls. Hand the piece back with confidence.
The jeweller’s day
From the front counter to the bench and back
RepairDesk maps to how a real jewellery repair actually flows — not a generic helpdesk pipeline.
1. Intake
Log the piece with metal & karat, stone type and count, ring size, and the service: ring sizing up or down, stone setting, prong re-tip, chain solder, clasp replacement, restringing, engraving, rhodium plating, polishing. Snap before photos. Capture the signed waiver.
2. Quote & approval
Build an itemized quote — labour, materials, stone supply — in seconds with one-click service-catalog quoting. The customer approves or declines with a single tap from their email; no callbacks, no “did you get my message?”
3. At the bench
Assign the job to a technician, move it through your custom status pipeline, and log during photos. Parts inventory tracks the half-round wire, jump rings and findings you pulled for the job.
4. Ready & collection
Mark it ready — the customer gets an automatic email and SMS. After photos and the signed waiver are on file. Sync the finished sale to a Shopify order or draft order, and set a service-recall reminder to check the setting in six months.
Built for the trade
Everything a jewellery repair desk needs
Trade-specific fields
Metal & karat, stone type and count, ring size, and the exact service — sizing, setting, re-tip, solder, restring, engrave, rhodium.
Before / during / after photos
A full visual record on every ticket. Essential for insurance pieces and antique restoration.
Digital signed waivers
Customer acknowledges condition and scope on intake. Your dispute insurance, attached to the job.
Custom status pipeline
Awaiting quote, approved, at the bench, in plating, ready for collection — name the stages your shop actually uses.
Itemized quotes & approvals
Click-to-approve or decline. One-click quoting from a reusable service catalog of your standard bench prices.
Parts inventory
Track wire, findings, clasps, settings and loose stones consumed per repair.
Scheduling & online booking
A calendar for bench capacity plus a booking widget so customers reserve a drop-off slot online.
Warranty & recall reminders
Log warranties on workmanship and fire service-recall reminders to bring pieces back for a check.
Two-way SMS
Send and receive texts on a ticket — “your ring is ready” and their reply land in one thread.
Technician roles
Assign jobs to bench staff with role-based access. See who has what, and what’s overdue.
Reporting
Turnaround times, revenue by service type, technician throughput — know which repairs actually pay.
Shopify orders & draft orders
Convert a finished repair into a Shopify order or draft order so it lands in your normal sales reporting.
Customer tracking
Stop fielding “is my ring ready yet?” calls
Every repair gets a public, per-ticket tracking page customers can open from a link — and a storefront tracker you embed on your Shopify site. Email and SMS updates fire automatically as the job moves, so collection day is the only time the phone rings.
Public per-ticket tracking portal
A clean status page per repair — current stage, expected ready date, and approved quote. No login, no app to install for the customer.
Storefront repair tracker
Add a “Track my repair” lookup to your Shopify storefront so customers self-serve their status straight from your website.
Honest pricing
Independent-jeweller pricing, not enterprise pricing
RepairDesk leads on photo + signed-waiver dispute protection. The price just happens to be friendly too.
| RepairDesk for Shopify | Typical bench-management tool | |
|---|---|---|
| Starting price | $9.99/mo | ~$49+/mo |
| Embeds inside Shopify admin | ✓ | — |
| Before / during / after photos | ✓ | Varies |
| Digital signed waivers | ✓ | Varies |
| Public customer tracking portal | ✓ | Varies |
| Free trial, no card | ✓ 14 days | Varies |
Plans $9.99 / $19.99 / $29.99 per month. Annual billing is roughly two months free. Comparison figures are typical market rates and may change — see how RepairDesk compares to Hubtiger.
FAQ
Jewellery repair software questions
Does RepairDesk work for a jewellery store on Shopify?
Yes. RepairDesk is a jewellery-first repair desk that embeds directly inside your Shopify admin, and it also runs standalone if you don’t use Shopify. Manage every repair — ring sizing, stone setting, rhodium plating, chain solder, restringing, engraving — without leaving Shopify, and sync finished work to orders and draft orders.
Can I record metal, karat and stone details on a repair?
Yes. Every ticket captures the piece’s details so the bench and the front counter agree on exactly what came in — metal and karat, stone type and count, ring size, and the specific service requested — with before/during/after photos on the same ticket as a permanent record.
How do signed waivers and photos protect me on high-value pieces?
Before any work begins, RepairDesk records the condition of the piece with timestamped before photos and a digital waiver the customer signs on intake. During and after photos document the work. If a customer later disputes a chipped stone or worn shank, you have a signed, time-stamped record of how the piece arrived and how it left.
Can customers track their repair without phoning the shop?
Yes. Each repair has a public tracking page the customer opens from a link, plus a storefront tracker you can embed. Email and SMS updates fire automatically as the ticket moves from intake to ready-for-collection, so the phone stops ringing for status checks.
How much does RepairDesk cost?
Plans are $9.99, $19.99 and $29.99 per month, with annual billing roughly two months free, and a 14-day free trial that needs no card. Compared with bench-management tools that start around $49 a month, RepairDesk is built for independent jewellers from day one.
Take in your next ring sizing the modern way
Photos, a signed waiver, an instant quote and automatic customer updates — all inside Shopify. Start free, no card required.