How repair tracking works in RepairDesk
RepairDesk is a jewellery-first repair desk that lives right inside Shopify. Install it, set up your services and status pipeline, and run every repair — intake, quote, bench, ready, collected — from one dashboard, with a photo and signed-waiver record on every job and a live tracking link for every customer.
No credit card to start. Works embedded in Shopify or as a standalone web app. Plans from $9.99/mo.
From install to your first ticket — usually the same day
Install on Shopify in minutes
Add RepairDesk from the Shopify App Store and it opens inside your Shopify admin — no separate login, password or new account for your team to remember. It uses your existing Shopify staff and customer data, so there's nothing to import to get started.
Not on Shopify? RepairDesk also runs as a standalone web app with the same workflow.
Configure your workflow & services
Tell RepairDesk how your shop actually works: name your repair statuses (e.g. Intake → Awaiting parts → At the bench → Polishing → Ready), build a service catalogue of your common jobs and prices for one-click quoting, add technicians with their own roles, and set the wording of the email and SMS updates customers receive.
Manage every repair from one dashboard
Book repairs in at the counter or through your online booking widget, move tickets along your pipeline, attach photos and a signed waiver, send quotes for approval, and hand the customer a tracking link. Reporting, parts inventory and warranty records update as you go.
What actually happens to a job, step by step
Every repair follows the same protected path — and at each stage RepairDesk captures the proof you need if a customer ever disputes the condition, the price, or what they agreed to.
1. Intake
Create a ticket at the counter in seconds. Capture the customer, the item, what's wrong, and before photos of the piece as it came in. The customer signs a digital waiver on the spot — your condition record and terms, stored against the ticket.
2. Quote
Build an itemised quote — pull standard jobs straight from your service catalogue, add parts, and let RepairDesk total it. Send it to the customer by email or SMS.
3. Approve
The customer approves or declines with a single click from their phone. The decision is timestamped against the ticket. Staff can later create a Shopify draft order from the approved, priced ticket.
4. At the bench
The job moves into your pipeline and onto the right technician. Add during photos and bench notes as work progresses; parts come off your inventory automatically so stock stays accurate.
5. Ready
Mark the repair ready and the customer is notified automatically by email or SMS — fewer "is it done yet?" calls. Capture after photos so the finished condition is on record too.
6. Collect
Hand the piece over, take payment, and close the ticket. Warranty and service-recall reminders are set so you can follow up later — and the whole photo + waiver + approval trail stays attached if anything is ever questioned.
How customers track their repair
A private tracking link — no app, no login
Every repair has its own tracking page. Email or text the link and the customer can open it on any phone to see the current stage, their approved quote, and your latest update — without ringing the shop. It updates the moment you move the ticket.
A tracker built into your storefront
Shopify merchants can drop a Repair Status Tracker block onto their online store, so a customer types their ticket reference on your own site and sees exactly where their piece is. Two-way SMS means they can reply, and you see it in the dashboard.
- Automatic email + SMS updates at the stages you choose — you control the wording.
- Public per-ticket portal plus an embedded storefront tracker.
- Customers see status and approved work only — never your internal bench notes.
Built for jewellers, priced for small shops
RepairDesk is a Shopify-embedded, jewellery-first repair desk with before / during / after photos and signed-waiver records on every job. That documentation — plus tracking, quoting and reminders — is available in straightforward monthly plans.
| RepairDesk | Hubtiger | |
|---|---|---|
| Embedded inside Shopify admin | ✓ | — |
| Before / during / after photo records | ✓ | ✓ |
| Digital signed waivers on intake | ✓ | — |
| Click-to-approve quotes | ✓ | ✓ |
| Customer tracking portal + storefront tracker | ✓ | ✓ |
| Starting price | $9.99/mo | $49+/mo |
Comparison reflects publicly listed pricing and features at time of writing. See the full Hubtiger comparison →
Shopify repair app setup — FAQ
How long does setup take?
Most shops take real repairs the same day they install. Because RepairDesk loads inside your Shopify admin, there's no separate account to create. Adding your services, technicians and status pipeline takes roughly 15-30 minutes.
Do I need a Shopify store?
No. RepairDesk is Shopify-embedded but also runs as a standalone web app. The repair workflow, photos, waivers and customer tracking are identical either way.
How do customers see their repair status?
Every ticket has a private tracking link you can email or text, plus an optional storefront tracker on your Shopify online store. Customers check progress from a phone browser — no app or login required.
What does it cost?
Plans are $9.99, $19.99 and $29.99 per month, with roughly two months free on annual billing. There's a 14-day free trial and no credit card to start. See pricing.
Will it work with my Shopify orders?
Yes. Staff can create a Shopify draft order from a priced repair ticket, review it in Shopify, and use Shopify checkout and payment.
Take your first repair today
Install RepairDesk, set up your pipeline, and hand your next customer a tracking link this afternoon. 14-day free trial, no card required.
Start free trial →