Built for jewellery shops first

Repair Desk started in a jewellery shop in Cork. Multi-stage repairs (resize, polish, replate, stone replacement) are first-class workflows. So is the "watch out for the loose stone" handoff between counter and bench.

Workflows that matter for jewellers

• Multi-stage repair ticketsOne ticket can have multiple stages: resize → polish → replate. Each stage tracks its own status, so you can see a ring is "polishing complete, awaiting plating" without the customer thinking it's done.
• Stone-loose flagOne-click flag on intake. The flag follows the ticket through every stage and shows up red on the workshop board.
• Valuation handoffIf a repair leads to a valuation request (insurance, probate), one click creates a Jewel Value entry with the photos and details pre-filled.
• Customer-friendly descriptions"Replating" → "Re-coating with white gold to restore brightness." Customers understand what they're getting.

What customers see

A tracking link they can check from their phone. Updates in plain English: "Your ring is on the bench" / "Stones secured, polishing in progress" / "Ready for collection any time during opening hours". No internal jargon, no app to download.

What management sees

• Repair revenue per monthUseful for understanding what % of revenue is repair vs. retail.
• Repeat-customer rateHow many customers come back for a second repair within 12 months. A high number means your service is good.
• Aged ticketsRepairs sitting longer than expected. Auto-flagged so nothing falls behind the cabinet.
• Bench productivityRepairs completed per technician per week. Useful for staffing decisions.

Sister tools for jewellers

• Jewel ValueInsurance-ready valuations. Generate compliant valuation certificates in minutes.
• Jewelry Studio ManagerFull jewellery-shop CRM. Customer profiles, sales, repairs, and inventory in one place.
• More from JMS Dev LabThe full suite of jewellery-shop tools.

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