Built for jewellery shops first
RepairDesk was shaped around real jewellery-counter work: configurable repair services, item details, condition photos and notes, quotes, status updates and documented handovers.
Workflows that matter for jewellers
- Configurable repair typesUse services such as ring sizing, prong retipping, stone replacement, rhodium plating and engraving, with relevant fields and price tiers.
- Condition evidenceAdd before/during/after photos. A “Loose stone” condition chip is saved with the photo note so the evidence stays on the ticket.
- Clear status pipelineMove the whole ticket through the shop's configured statuses, assign a technician, add notes and keep an audit trail.
- Quotes and consentSend an itemised quote for phone approval and keep a signed waiver with the repair record where appropriate.
What customers see
A tracking link they can check from their phone. Updates in plain English: "Your ring is on the bench" / "Stones secured, polishing in progress" / "Ready for collection any time during opening hours". No internal jargon, no app to download.
What management sees
- Repair revenue and volumeReview completed-ticket value and ticket counts over the selected period.
- TurnaroundSee average completion time and how it changes over time.
- Overdue workThe dashboard counts tickets that are still open past their due date.
- Technician and repair-type reportingCompare completed work, recorded revenue and turnaround by technician or repair type.
Sister tools for jewellers
- Jewel ValueInsurance-ready valuations. Generate compliant valuation certificates in minutes.
- Jewelry Studio ManagerFull jewellery-shop CRM. Customer profiles, sales, repairs, and inventory in one place.
- More from JMS Dev LabThe full suite of jewellery-shop tools.
Jewelry Studio Manager — jewellery studio CRM
StaffHub — staff scheduling for small teams
Choose the right setup
Use with Shopify · Use without Shopify · Setup help
Shopify: choose a plan to start its 14-day trial. Web signup: a 14-day Professional trial starts at registration; Business-only features are not included. Subscribing does not restart the web trial.
Prices are in USD. Shopify subscriptions are approved and billed through Shopify. Web subscriptions use Stripe; available billing cycles and the total are shown in Billing before checkout. Annual billing charges the full yearly total.
Manage or cancel through your billing settings and review the effective date before confirming. Cancelling a subscription does not automatically uninstall the app.
Professional and Business include up to 500 SMS updates per month, subject to an approved sender, customer consent and available quota. Approval is not instant. Keep email notifications enabled while SMS is unavailable.