Built for jewellery shops first

RepairDesk was shaped around real jewellery-counter work: configurable repair services, item details, condition photos and notes, quotes, status updates and documented handovers.

Workflows that matter for jewellers

• Configurable repair typesUse services such as ring sizing, prong retipping, stone replacement, rhodium plating and engraving, with relevant fields and price tiers.
• Condition evidenceAdd before/during/after photos. A “Loose stone” condition chip is saved with the photo note so the evidence stays on the ticket.
• Clear status pipelineMove the whole ticket through the shop's configured statuses, assign a technician, add notes and keep an audit trail.
• Quotes and consentSend an itemised quote for phone approval and keep a signed waiver with the repair record where appropriate.

What customers see

A tracking link they can check from their phone. Updates in plain English: "Your ring is on the bench" / "Stones secured, polishing in progress" / "Ready for collection any time during opening hours". No internal jargon, no app to download.

What management sees

• Repair revenue and volumeReview completed-ticket value and ticket counts over the selected period.
• TurnaroundSee average completion time and how it changes over time.
• Overdue workThe dashboard counts tickets that are still open past their due date.
• Technician and repair-type reportingCompare completed work, recorded revenue and turnaround by technician or repair type.

Sister tools for jewellers

• Jewel ValueInsurance-ready valuations. Generate compliant valuation certificates in minutes.
• Jewelry Studio ManagerFull jewellery-shop CRM. Customer profiles, sales, repairs, and inventory in one place.
• More from JMS Dev LabThe full suite of jewellery-shop tools.

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