Repair management built for your repair business
Keep every job organised—from booking in to collection. Track photos, quotes, parts and customer updates in one place. Use RepairDesk with Shopify or choose a separate web account.
For jewellery, watches, bicycles, electronics, garden equipment, small appliances, tools, cameras and drones. Sewing-machine teams can use General repair with tailored repair types and checklists.
Start free trialYou don't have to set it up alone
We can upload your existing customer and repair records for you. Tell us which system or spreadsheet you use now. We'll check what can be transferred and ask you to approve it before we import anything.
We can also help set up repair types, checklists and stages to suit your business, and guide you through your first job by email. Follow the short guides at your own pace. You don't need to know any technical terms.
Email us for help getting started or write to support@repairdeskapp.net.
Please don't email passwords or customer files yet. We'll agree a safe way to transfer your records.
What it does
- Repair ticket intakePhotograph, describe, quote, and approve in one screen. Customer signs the docket from their phone.
- Parts trackingKeep parts, order status and stock information alongside the repair.
- Customer SMS / email updatesAuto-notify on quote, approval, work-started, ready-to-collect.
- Shopify integrationCreate a priced Shopify draft order from a repair ticket, then let Shopify handle checkout and payment.
Pricing
- Starter$9.99/moUp to 50 active tickets
- Professional$19.99/moUnlimited tickets and up to 500 SMS/month
- Business$29.99/moAPI access, intake forms, and reminders
Frequently asked questions
- How long is the free trial?
- Each paid plan includes a 14-day trial with the features and limits listed for that plan. No credit card entry is required to start.
- Does RepairDesk work with my existing Shopify store?
- Yes! RepairDesk installs directly into your Shopify admin. It works alongside your existing products, orders, and customers without any conflicts.
- Can I send SMS notifications to customers?
- SMS notifications are available on eligible Professional and Business plans after sender setup and any required approval. Sending also requires available credit and customer consent. You can customize message templates for each repair stage. Email can be used while SMS is being set up.
- Is my data secure?
- RepairDesk uses HTTPS connections, encrypts sensitive integration credentials, and supports customer data export, redaction, and retention controls. Your business remains responsible for configuring and using the service for its legal obligations.
- Can I track parts and inventory?
- Yes, the Parts Inventory feature (Professional plan and above) lets you track stock levels, set low-stock alerts, and use parts directly in repair quotes.
- Do customers get a tracking portal?
- Yes! Every repair ticket generates a unique tracking link that customers can use to check their repair status, view photos, and see quotes — no login required.
- Which trades can use RepairDesk?
- RepairDesk supports repair workflows for jewellery, watches, bicycles, electronics, outdoor power equipment, small appliances, tools, cameras and drones. Sewing-machine teams can use General repair with tailored repair types and checklists. Tell us how you work and we’ll help check the fit.
- How do I cancel my subscription?
- If you installed RepairDesk from Shopify, Shopify handles the billing, so you cancel in your Shopify admin. Web accounts cancel from Billing in RepairDesk. There are no cancellation fees or long-term contracts. Cancelling does not automatically uninstall the app.
- Do I need a Shopify store to use RepairDesk?
- No. Shopify merchants install RepairDesk from the Shopify App Store, and shops that don't use Shopify can create a standalone web account instead. A web account starts a 14-day Professional trial when you register.
- How much does RepairDesk cost?
- Starter is $9.99 a month, Professional $19.99 a month and Business $29.99 a month, in USD per shop. Paying yearly costs $99.99, $199.99 or $299.99. Every plan has a 14-day free trial. There is no free plan.
- Who makes RepairDesk? Is it the same as RepairDesk POS?
- RepairDesk at repairdeskapp.net is built and supported by JMS Dev Lab, a small software studio in Cork, Ireland. It is a separate product from the RepairDesk point-of-sale system for phone repair shops, and the two companies are not connected.
- Is RepairDesk a point-of-sale system?
- No. RepairDesk tracks repair jobs: intake, photos, quotes, approvals, parts, status updates and collection. Shopify shops take payment in Shopify or Shopify POS, where RepairDesk can create a draft order from a priced repair; it never creates a paid order by itself.
Built by JMS Dev Lab
RepairDesk is developed and supported by JMS Dev Lab.
Choose the right setup
Use with Shopify · Use without Shopify · Setup help
Shopify: choose a plan to start its 14-day trial. Web signup: a 14-day Professional trial starts at registration; Business-only features are not included. Subscribing does not restart the web trial.
Prices are in USD. Shopify subscriptions are approved and billed through Shopify. Web subscriptions use Stripe; available billing cycles and the total are shown in Billing before checkout. Annual billing charges the full yearly total.
Manage or cancel through your billing settings and review the effective date before confirming. Cancelling a subscription does not automatically uninstall the app.
Professional and Business include up to 500 SMS updates per month, subject to an approved sender, customer consent and available quota. Approval is not instant. Keep email notifications enabled while SMS is unavailable.