Repair tickets that don't get lost on a spike

RepairDesk tracks every repair from intake to collection — parts ordered, customer updates, quotes approved, finished work. Built for jewellery and watchmaker workshops. Use as a Shopify app or standalone.

What it does

• Repair ticket intakePhotograph, describe, quote, and approve in one screen. Customer signs the docket from their phone.
• Parts and stones trackingOrder status, supplier comms, and stock levels per ticket — no more "where did I leave that ring?"
• Customer SMS / email updatesAuto-notify on quote, approval, work-started, ready-to-collect.
• Shopify integrationCharge customers via Shopify orders. Repair workflow without leaving Shopify admin.

Pricing

• Starter
  $9.99/mo
  Up to 50 tickets/mo
• Workshop
  $29/mo
  Unlimited tickets
• Standalone
  Free
  No Shopify · 25 tickets/mo

Built by JMS Dev Lab

RepairDesk is one of several practical small-business tools from JMS Dev Lab. Sister apps for jewellery shops: Jewelry Studio Manager (commission/CRM), Jewel Value (insurance valuations), StaffHub (multi-location staff). Or see all apps.

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