Work on assigned jobs
For people carrying out work shared by a shop. No extra account or permissions needed.
Shop administrators: prepare the people who do the work
For shop owners and administrators: open Settings, then Team. Add a technician for someone who carries out repairs. You can assign a repair after saving their record. A technician record does not create a sign-in account; access is managed separately. Do not share an administrator account.
Add a workshop for an outside repair business. Save its name and the contact details you know. Adding the workshop does not invite anyone, send a repair or move stock. Record the send-out separately only when the item actually leaves.
The examples in Settings are read-only. They save nothing. If the saved list will not load, check your connection and choose Try loading again; do not assume that your records have disappeared.
Only jobs and photos the shop shares with you appear in Assigned jobs. If you are expecting work but the list is empty, ask the shop administrator to assign the repair, then choose Check for assigned jobs.
- Choose a job from the Job list. Read the shared instructions and check its photos and due date before starting.
- Choose Your work status to show whether your work is assigned, in progress or completed. This updates your work only; the shop controls the repair status and customer messages.
- Write an update in New note, then choose Save note. Add a photo if useful; each photo must be no larger than 10 MB.
- If a save fails, your note stays on the screen. Try again before leaving. If a job no longer opens, ask the shop to check that it is still assigned to you.
The practice example is read-only. It creates no repair, changes no stock and sends no message. Hide practice example removes it from the screen.
We can help you get set up
Tell us what you want to do. We can help arrange your repair stages, review existing records and discuss improvements that would make your work easier. We can do this by email — no call needed.
A person will reply within two working days. Please do not send passwords or customer files in your first email; we will agree a secure way to transfer records.
Email us for setup help